Customer Service: Providing a 5 Star Experience Series_Person Centred Practice Apply preventative actions that promote

Apply preventative actions that promote psychosocial safety

and even life-threatening complications

Discuss staff roles and responsibilities if abuse is suspected

To provide care that is safe

Customer Service: Providing a 5 Star Experience Series_Person Centred Practice Apply preventative actions that promoteCourse Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering Who is this course appropriate